Faremine is delighted to announce that our Out of Hours emergency support service has had an upgrade and is now free of charge to qualifying agents.
This free enhanced service is available to all Faremine registered agents who:
- Have a credit account with us, and
- Are registered for Out of Hours support
What does this mean for you and your customers?
✔ 24/7/365 Support
Emergency travel situations can happen anytime. Our dedicated OOH team provides support (emergency only) outside standard business hours, including evenings, weekends and holidays.
✔ Experienced GDS Flight Specialists
Support delivered by trained consultants experienced in Sabre, Galileo and Amadeus, handling:
- Flight disruptions and schedule changes
- Voluntary and involuntary reissues
- Last-minute ticketing
- Voids and cancellations
- Booking amendments and split bookings
- Urgent pre-travel issues
✔ B2B Focused Service
Our OOH support is designed specifically for trade partners, acting as an extension of your team.
✔ Faster Resolution, Reduced Customer Stress
Where possible, we aim for one-call resolution, reducing delays and ensuring travellers receive timely assistance.
✔ Protecting Your Brand Reputation
When customers need urgent support, responsiveness matters. Professional OOH handling helps maintain trust and customer loyalty.
We’re proud to work with trusted travel partners to provide continuity, reassurance and expert assistance when it matters most.
If you would like to understand more about the service or discuss your requirements, please email hello@faremine.com
