Please find below our festive opening hours and details of our out of hours support service.
We’ve included everything you need to know to ensure you can continue supporting your clients throughout the festive period.
Christmas Eve – Thursday 24th Dec – 9am to 1.30pm
Christmas Day – Friday 25th Dec – Closed
Boxing Day – Monday 28th Dec – Closed
New Years Eve – Thursday 31st Dec – 9am to 1.30pm
New Years Day – Friday 1st Jan – Closed
Emergency Out of Hours Support
Our Out of Hours emergency support service is now free of charge to qualifying agents. However, you must be registered to use the service.
The service is available to all Faremine registered agents who:
- Have a credit account with us, and
- Are registered for our Out of Hours support
Contact us to register hello@faremine.com
Why Support Service Matters
✔ 24/7/365 Support
Emergency travel situations can happen anytime. Our dedicated OOH team provides support (emergency only) outside standard business hours, including evenings, weekends and bank holidays.
✔ Experienced GDS Flight Specialists
Support delivered by trained consultants experienced in Sabre, Galileo and Amadeus, handling:
- Flight disruptions and schedule changes
- Voluntary and involuntary reissues
- Last-minute ticketing
- Voids and cancellations
- Booking amendments and split bookings
- Urgent pre-travel issues
✔ B2B Focused Service
Our OOH support is designed specifically for trade partners, acting as an extension of your team.
✔ Faster Resolution, Reduced Customer Stress
Where possible, we aim for one-call resolution, reducing delays and ensuring travellers receive timely assistance.
✔ Protecting Your Brand Reputation
When customers need urgent support, responsiveness matters. Professional OOH handling helps maintain trust and customer loyalty.
