Airline Disruption

Dear Trade Partners,

Due to ongoing technical issues outside of our control, the emirates.partners portal may be unavailable or difficult to access at this times. As a result, and to ensure continued support, we are sharing the relevant policy documents as attachments for your immediate reference.

Due to multiple regional airspace closures, Emirates has temporarily suspended all operations to and from Dubai until 2359 DXBLT on 4th March.

The Disruption Handling Policy allows free re-booking and re-routing options for passengers traveling up to 10th March who may rebook their travel anytime up to 20th March to destinations within the same region and in any RBD within the same compartment.

Refund is applicable on unused flight coupons and cancellation charges are waived.

We are actively monitoring the situation and engaging with relevant authorities. Please refer to the attached rebooking policy and Re-protection agreement for more details.

We apologise to customers affected by disruptions for any inconvenience caused. The safety and security of our passengers and crew remain our highest priority.

Customers booked on flights impacted by cancellations and Airspace Closure click here

Customer booked on flights NOT impacted by cancellations and Airspace Closure click here

Involuntary refunds to be Involuntary refunds to be processed through your GDS with refund remarks ‘INVOL Refund’:

1. For refunds via Galileo above remark to be added in “Airline Authority” box.
2. For refunds via Worldspan above remark to be added in “Airline Authority” box.
3. For refunds via Sabre above remark to be added in “Waiver” box.
4. For refunds via Amadeus above remark to be added as “TRFU/WA Waiver Code”

5. For NDC GDS refunds please raise refund application though BSP link. Refund charges and admin fee will be waived.

Regional airspace closures continue to impact Etihad Airways' operations, and all flights to and from Abu Dhabi are suspended until 14:00 UAE time on Wednesday 4 March.

Please advise your guest of the following:

• The flight status page on etihad.com may temporarily display original scheduled timings. Updated departure and arrival times will be reflected as soon as they are confirmed.

• Not to travel to the airport unless they have been contacted directly by Etihad and advised to do so.

Etihad continues to work in close coordination with the relevant authorities and will resume normal operations as soon as conditions permit. Safety remains our absolute priority, and services will operate only once all safety criteria are met.

Etihad Airways offers the following options for guests impacted by the Middle East situation. This applies to commercial EY tickets (607) issued on/before 28-Feb-2026.

Conditions:

• Flights to/from all network
• Tickets issued on/before 28-Feb-2026
• Original travel dates on/before 10-Mar-26

Rebooking:

For cancelled flights:

• Standard schedule change policy applies with rebooking permitted on or before 31-Mar-26

For non-cancelled flights - travel on/before 10-Mar-26:

• Rebooking permitted free of charge on lowest available RBD in same cabin
• Rebooking on or before 31-Mar-26 on EY ops EY or as per flights details originally booked
• Rerouting permitted free of charge
  • back to the origin from AUH on EY ops EY
  • any online airport within the region on EY ops EY (refer to the Reroute table below)
• If TLV is the destination, rerouting permitted to ATH / AMM on EY ops EY
• Change fees, no-show fees, and service charges are waived
• Ticket re-issue must be completed on/before 10-Mar-26
• For all other scenarios, fare rules apply

Refund:

For cancelled flights:

• Standard schedule change applies

For non-cancelled flights - travel on/before 10-Mar-26:

• For unused tickets - full refund permitted
• For partially used tickets - permitted on prorate basis
• All penalties and service charges waived

For travel on/after 11-Mar-26: fare rules apply

For the latest information and any updates check etihadhub.com.

Kind regards,
Etihad

Due to current force majeure situation, closure of Kuwait airport and non-operation of KU flights, affected ticketed passengers holding confirmed reservation from 28 Feb26 to 06 Mar26 may process full refund without any penalty.

Please visit Kuwait Airways - Official Site for the latest updates.

Dear Travel Trade Partners

Due to the ongoing force majeure circumstances, please find below the updated commercial policy ap
plicable to eligible bookings.

WY Operational Update
• Flights to/from Asia, the Indian Sub-Continent (India, Bangladesh & Pakistan) and Europe (except Russia) continue to operate as scheduled.
• Flights within the GCC (except for RUH, JED, MED & TIF) & AMM remain suspended due airspace closure.

The WY standard Commercial Procedure – Fare Conditions for Operational Changes applies for any INVOLUNTARY changes.

The following VOLUNTARY** REBOOK/REFUND options apply for guests ticketed for travel through 08 March:
** = flights not cancelled yet

Date Changes
• Free date changes for departure until 29 March, original duration of stay may be preserved.
• Rebooking permitted in the ticketed or lowest available RBD in the same cabin.
• Change Fees waived.
• Add Endorsement, MAR26-1

Rerouting
• The existing value of unused coupons may be used towards the purchase of a new ticket to any destination worldwide.
• Change Fees waived.
• Reissue must be completed by 29 March.
• Add Endorsement, MAR26-1

Refund
• Full refunds permissible and can be processed via GDS.
• In case of partially unused tickets, please submit request via BSP Link.
The following VOLUNTARY REBOOK/REFUND options apply for guests ticketed for travel between 09 March & 15 March:

Date Changes
• Free date changes for departure until 29 March, original duration of stay may be preserved.
• Rebooking permitted in the ticketed or lowest available RBD in the same cabin.
• Change Fees waived.
• Add Endorsement, MAR26-1

Rerouting
• The existing value of unused coupons may be used towards the purchase of a new ticket to any destination worldwide.
• Reissue must be completed by 29 March.
• Add Endorsement, MAR26-1

Groups
The following VOLUNTARY** REBOOK/REFUND options apply for guests ticketed for travel through 08 March:
** = flights not cancelled yet

Date Changes
• Free date changes for departure until 29 March, original duration of stay may be preserved.
• Rebooking permitted in the ticketed or lowest available RBD in the same cabin.
• Change Fees waived.
• Add Endorsement, MAR26-1

EMD Issuance
An EMD (Group Deposit) for the combined value of all tickets may be issued towards future purchase.

Refund
• Full refunds permissible and can be processed via GDS.
• In case of partially unused tickets, please submit request via BSP Link.
The following VOLUNTARY REBOOK/REFUND options apply for guests ticketed for travel between 09 March & 15 March:

Date Changes
• Free date changes for departure until 29 March, original duration of stay may be preserved.
• Rebooking permitted in the ticketed or lowest available RBD in the same cabin.
• Change Fees waived.
• Add Endorsement, MAR26-1

The following procedures shall apply to GF passengers holding tickets issued on or before 28 February 2026 and scheduled to depart between 28 February and 08 March 2026:

Rebooking Policy:

Passengers may rebook their journey to an alternative travel date with all penalties and service charges waived. Any difference in fare will not apply.

Rebooking and the new departure must take place no later than 19 March 2026. Rebooking is permitted in the lowest available booking class within the same cabin.

Refund Policy:

Unused Tickets: Passengers are entitled for Full refund to the original form of payment (refund fees do not apply).

Partly Used Tickets: Passengers are entitled to a 50% refund of the base fare, plus any unused taxes. Refunds will be issued to the original form of payment. (refund fees do not apply)

Dear Travel Partner,

Consequent to the ongoing developments in GMEA region and subsequent cancellation of flights to Europe / USA / UK, to minimise inconvenience and provide flexibility, we are offering the following waiver to our valued customers:

Applicability:

Applicable for passengers holding confirmed tickets on all Air India flights operating in & out of Europe / USA / UK, applicable only on 098 documents for all tickets issued till 28th Feb 2026 for travel till 05th Mar 2026.

Waiver:
• Extension of IROP policy from current D+6 to D+10.
• Waiver code : INT/03/26/LHI (must be correctly endorsed on the ticket)
• Fare Difference charges to be collected.
• Applicable for all flights operated by Air India in and out of Europe, USA and UK.

For further information and clarifications please contact your Air India sales representative.
Additionally, please encourage customers to check their flight status here.

Thank you for your continued partnership and support.

Warm Regards

Team Air India

Dear Travel Trade Partner,

Due to the current situation which affects the United Arab Emirates, Qatar, Bahrain, Kuwait, Dammam, Riyadh, Oman flights for the individual and group passengers who have bookings on the Turkish Airlines flights from/to the United Arab Emirates, Qatar, Bahrain, Kuwait, Dammam, Riyadh, Oman between 28.02.2026 – 12.3.2026 (including) and ticketed on/before 28.02.2026 will be handled with the following conditions, disregarding the related fare rules.

1) REBOOKING AND REROUTING REQUESTS: REBOOKING AND REROUTING WILL BE MADE WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN, PROVIDED THAT THE TICKETS ARE REVALIDATED UNTIL 10.05.2026 (INCLUDING).
IF REVALIDATION IS MADE FOR TK OPERATING FLIGHTS UNTIL 10.05.2026 (INCLUDING), CHANGES WILL BE MADE WITHOUT ANY CHARGE. IF CHANGES AFFECT PASSENGERS' TRAVEL PLANS, REBOOKING AND REROUTING WILL BE MADE (UP TO THE EFFECTED DURATION WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN.
REBOOKING AND REROUTING IS MADE ACCORDING TO ORIGINAL TICKET FARE RULES ON INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER.

2) REFUND REQUESTS: REFUND REQUESTS WILL BE HANDLED WITH THE FOLLOWING CONDITIONS, DISREGARDING THE RELATED FARE RULES. TICKETS ARE REVALIDATED UNTIL 10.05.2026 (INCLUDING).
A) UNUSED TICKET: REFUND WILL BE MADE WITHOUT ANY CHARGE, PROVIDING THAT TICKETS ARE REFUNDED UNTIL 10.05.2026 (INCLUDING). INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER ARE INCLUDED.
B) USED TICKET: REFUND WILL BE MADE, CONSIDERING IT IS INVOLUNTARY. INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER ARE INCLUDED.

3) EXTENSION OF TICKET VALIDITY: THE VALIDITY OF THE TICKET CAN BE EXTENDED UNTIL 10.05.2026 WITHOUT ANY FARE DIFFERENCE OR PENALTY.

4) THIS TELEX IS VALID FOR NO-SHOW TICKETS.

5) REBOOKING/REROUTING AND REFUND REQUESTS OF GROUP RESERVATIONS FOR WHICH PAYMENT OR GUARANTEE MCO IS RECEIVED WILL BE MADE, DISREGARDING THE PENALTIES OF EXISTING FARE RULES.

6) ALL CHANGES AND REFUNDS CAN BE MADE BY WEB, MOBILE APP, TURKISH AIRLINES SALES OFFICES, SALES AGENTS WHERE THE TICKETS ARE PURCHASED AND CALL CENTER.
THE CHANGES MENTIONED ABOVE WILL BE LIMITTED TO ONLY ONCE AND OTHER ADDITIONAL CHANGES WILL BE HANDLED WITH EXISTING PENALTIES AND FARE DIFFERENCES WITHIN THE FARE RULES.

7) THE RELEVANT PRACTICES WILL ALSO BE VALID FOR ANCILLARY SERVICES

Please visit EGYPTAIR - Important Notice to EGYPTAIR Customers for the latest policy.

Customer Service Notice – 02 March 2026

Royal Brunei Airlines is continually monitoring the ongoing unrest in the Middle East, which has resulted in the closure of airspace in the region. The safety and well-being of our passengers and personnel remain our highest priority.

This notice provides guidelines for passengers holding confirmed reservations on Royal Brunei (BI) flights from/to London Heathrow.

Affected Travel Dates: 28 February 2026 – 9 March 2026
Ticket Issue Date: Tickets issued on or before 28 February 2026

Waiver: One-time use only
Please see below options for affected bookings:

OPTION 1: REBOOK - Revised travel must be completed within 1 month of original departure or within ticket
validity, whichever is earlier. - Date change and service fees are waived. - If the original booking class is unavailable, any available class may be offered. Any
difference in fare, taxes or surcharges will apply. - Passengers may choose to be waitlisted in the original class, subject to seat confirmation.

OPTION 2: REROUTE TO ANY DESTINATION ON THE ROYAL BRUNEI NETWORK - Travel may be rerouted to another RB destination. - Change and service fees are waived. - Any applicable fare differences, taxes or surcharges need to be collected. - Any residual value will be issued as a Travel Voucher.

OPTION 3: REFUND - For wholly unused tickets: full refund of fare paid. - For partially used tickets: full refund of unused portion without refund fee. Refund
calculated based on NUC.

OPTION 4: CONVERT TO TRAVEL VOUCHER - Entire ticket value and ancillaries may be converted to a Travel Voucher. - Voucher valid for 12 months from issuance for RB flights and ancillaries. - Voucher is non-transferable and non-endorsable.

We sincerely regret the inconvenience and disruption caused by the recent developments happening in the region.

Please be advised that the following options will be available to passengers impacted by cancellations for travel on or after 28 February 2026:

• Passengers are entitled for free of charge change without collecting difference in fare.
• Passengers are entitled for free of charge reroute within the same IATA zone.
• Passengers transiting via Amman are entitled for involuntary rerouting with other carriers upon availability (first coupon must be with RJ).
• Passengers are entitled for a non-refundable voucher valid for 1 year.
• In case of refund, ticket rules apply, unless contradicts with the Point of Commencement (POC) country law.
• Change is permitted for travel on/before 15th May, 2026.
• Passengers holding tickets with any Iraq route can request to remove Iraq sectors from their tickets without collecting fees or additional governmental taxes, with no compensation to be offered for the unused sector.

RJ flights will be operating as long as Jordanian airspace remains open. However, we encourage passengers to keep checking their flight status here 

Passengers scheduled to travel between 28th FEB, 2026 and 10th MAR, 2026 who are not affected by a flight cancellation but choose not to travel will be eligible for the following options:

• Passengers are entitled for free of charge change without collecting penalties, difference in fare to be collected if any.
• In case of refund ticket rules apply.
• Change is permitted for travel on/before 15th May, 2026.

We fully understand the concern such disruptions may cause our valued passengers and would like to assure you that Royal Jordanian is making every possible effort to ensure your safety, comfort, and satisfaction at all times.