Airline Disruption

Dear Valued Partners,

• The Disruption Handling Policy has been extended for affected itineraries with travel between 28 February and 15 April 2026.
• Passengers travelling within this period may rebook their travel for departure on or before 31 May 2026, within the same region and in any RBD within the same cabin, free of charge.
• If the passenger prefers to change their flight, travel agents may rebook or reroute them to another available option in line with the disruption policy.
• Refunds are permitted on unused flight coupons, with cancellation charges waived.
• Please ensure you refer to our Disruption Policy on the Emirates Partners Portal, which outlines the applicable procedures and guidelines for handling affected bookings.

We have recently introduced updates to the STPC/Dubai Connect product to provide greater flexibility and better support our passengers during their journey. The booking window has been extended, allowing passengers to book their Dubai Connect hotel up to 12 hours before departure.

In addition, the minimum fare level has been reduced, enabling more passengers to benefit from Dubai Connect.

For more details regarding STPC, please contact our reservation team on +443448002777.

The safety and security of our passengers and crew remain our highest priority.

We thank you and our customers for continued patience and understanding

Regards,

The Emirates Team

Etihad Airways offers the following options for guests impacted by the Middle East situation. This applies to commercial EY tickets (607) issued on/before 28-Feb-2026.

Conditions:

• Flights to/from All Network
• Tickets issued on/before 28-Feb-2026
• Original travel dates: 28-Feb-2026 to 15-Apr-26 (both dates inclusive)

Rebooking:

For cancelled flights:

• Standard schedule change policy applies

For non-cancelled flights - travel on/before 15-Apr-26:

• Rebooking permitted free of charge on lowest available RBD in same cabin and same brand
• Rebooking on or before 15-May-26 on EY ops EY or as per flights details originally booked
• Rerouting permitted free of charge
  • back to the origin from AUH on EY ops EY
  • any airport within the same group on EY ops EY (refer to the Reroute table below)
• Fees and service charges are waived
• Ticket re-issue must be completed on/before 15-Apr-26
• For all other scenarios, fare rules apply

Refund:

For cancelled flights:

• Standard schedule change applies

For non-cancelled flights:

• For travel on/before 15-Apr-26:
  • For Unused tickets & associated EMDs – Refund permitted
  • For Partially used tickets – Permitted on prorate basis
  • Fees and service charges are waived
• For travel on/after 16-Apr-26: Fare rules apply

Due to current force majeure situation, including the closure of Kuwait airport and suspension of KU flights, passengers holding tickets for travel between 28 February 2026 to

31 March 2026 may process a full refund without penalty applying waiver code RY38.

Please insert the above waiver code to avoid ADMs.

PARTIALLY FLOWN TICKETS:

Refundable Tickets & Non-Refundable Tickets: 6H and all other non-refundable taxes and fees will remain non-refundable

FULLY UNUTILIZED TICKETS:

Refundable Tickets & Non-Refundable Tickets: 6H is refundable and all other refundable taxes and fees will be refunded.

INVOLUNTARY* changes :
• issued on WY ticket stock (910)
* Flights cancelled / delayed for more than two hours
Refund
Full refund may be processed regardless of fare rules, with all refund penalties waived.
• Refunds should be made to the original form of payment.
• In case of a partial refund request (only one direction of the itinerary to be refunded), refund amount should be calculat
ed on a half round-trip basis.
Date Change
One free additional date change is permitted in the same ticketed RBD as originally booked, and within the validity of the
ticket. In cases where the original ticketed RBD is not available, the lowest available RBD can be booked within the same cab
in.
• Travel dates should be within 30 days of originally booked dates
• Passenger may rebook unutilized outbound and inbound on the same Ticket within one reissue transaction to match
original length of stay, or in case of non-daily flight operation to extend the original length of stay up to the next day of
operation.
Re-routing
One free change to the point of origin and/or destination is permitted using any routing for which a WY published fare exists.
• Origin and/or destination may be changed to any point within the same country as originally booked.
• Origin and/or destination may be changed to any point within 500 miles (TPM) as originally booked, regardless of coun
try.
• Bookings should be made in the same RBD as originally ticketed, and within the validity of the ticket. In cases where the
original ticketed RBD is not available, the lowest available RBD can be booked within the same cabin.
• Travel dates should be within 30 days of originally booked dates.
Examples:
• Original: LHR-MCT-COK may be changed to LHR-MCT-BOM. This is permitted because BOM is in the same country as
COK.
• Original: LHR-MCT-HKT may be changed to LHR-MCT-KUL. This is permitted because KUL is less than 500 TPM from
HKT.
One free change of routing between the same origin and destination as ticketed is permitted using any routing for which a WY
published fare exists.
• Routings, applicable airlines, and RBDs should be exactly as per an existing WY published fare.
• Travel dates should be rebooked with 30 days of originally booked dates.
Examples:
A ticket issued as BOM MCT ZRH on WY may be re-routed as BOM – MCT (WY), MCT – FRA (WY), FRA – ZRH (WY*) or (LH)
Re-protection to OAL
All sectors of an impacted itinerary may be re-protected on to OAL.
• Bookings should be made in the lowest available RBD within the same cabin.
• The following carriers should be used for re-protection, with carriers in group 2 only being used where no acceptable
option exists using carriers in group 1, or with carriers in group 3 only being used where no acceptable option exists using
carriers in group 2 etc.
Group 1
Group 2 (oneworld carriers)
Group 3
Any WY* (WY marketed) flight
AS AA BA CX FJ AY IB JL MH QF QR AT RJ UL
OS LH LX EN KL AF DL UA AC TG OD LO GA CI
Group 4
Group 5
All other carriers not listed in groups 2, 3 or 5
EY TK EK
Ancillary Refund/
Change
Any ancillary products purchased as part of a booking may be refunded or changed in accordance with this procedure
No-show fee waiver No-show fees may be waived
The following VOLUNTARY** Rebook policy outlined applies for tickets:
• issued on WY ticket stock (910) on/before 15 March 2026
** Flights not cancelled yet
For travel originating UK, EU/EEA and Switzerland to (not via) Oman and GCC***
***excluding JED/MED/TIF
Date Changes
For bookings until 31 March 2026:
• Free date changes are allowed within ticket validity.
• Rebooking for travel commencing until 31 May 2026 (exclusion applies), original duration of stay may be preserved.
Rebooking permitted in the ticketed or lowest available RBD in the same cabin.
• Rebooking for travel commencing between 26 March-13 April 2026 or as of 1 June 2026 should be made in the same
RBD as originally ticketed, original duration of stay may be preserved. In cases where the original ticketed RBD is not
available, difference in fare should be collected.
• No-show fees may be waived for bookings cancelled prior to departure.
Change of Destination (Rerouting)
• The full value of the existing ticket may be applied towards the purchase of any WY fare of the same or higher value.
Change Fees waived. Refund of residual value is not allowed.
• For Oman Air direct sales (Omanair.com, Call center, CTO/ATO) bookings, an EMD (transportation credit voucher) may
be issued for the full value of the unused ticket(s).
Reissue/EMD issuance must be completed by 31 May 2026.
Refund
For bookings until 31 March 2026:
• Full refunds may be processed regardless of fare rules, with all refund penalties waived.
• Refunds may be made to the original FOP via GDS.
• In case of a partial refund request (only one direction of the itinerary to be refunded), refund amount should be calcu
lated on the fare break value basis.
• No-show fees may be waived for booking cancellation made prior to departure.
Groups from UK, EU/EEA and Switzerland to (not via) Oman and GCC***
• Same rules as above apply for date change and refund.
• An EMD (Group Deposit) for the combined value of all tickets may be issued towards future purchase.
The following VOLUNTARY** REBOOK options apply for the rest of the network for guests ticketed for
travel until 31 March 2026:
**Flights not cancelled yet
Date Changes
• Free date change allowed within ticket validity should be made in the same RBD as originally ticketed, original duration
of stay may be preserved. In cases where the original ticketed RBD is not available, difference in fare should be collect
ed.
• For No-show, standard rules apply.
Change of Destination (Rerouting)
• The full value of the existing ticket may be applied towards the purchase of any WY fare of the same or higher value.
Change Fees waived. Refund of residual value is not allowed.
• For Oman Air direct sales (Omanair.com, Call center, CTO/ATO) bookings, an EMD (transportation credit voucher) may
be issued for the full value of the unused ticket(s).
Reissue/EMD issuance must be completed by 31 May 2026.

The following procedures shall apply to GF passengers holding tickets issued on or before
11 March 2026 and scheduled to depart between 28 February and 31 March 2026:
Rebooking Policy (applicable to tickets held for departures between 28 February 2026 and 31 March 2026):
Passengers may rebook their journey to an alternative travel date with all penalties and
service charges waived. Any difference in fare will not apply.
Rebooking and the new departure must take place no later than 15 June 2026. Rebooking is
permitted in the lowest available booking class within the same cabin.
Refund Policy (applicable to tickets held for departures between 28 February 2026 and 28
March 2026):
The following applies only to passengers holding tickets with departures up to and including 28
March. Passengers with tickets departing after 28MAR will be subject to the standard refund
rules.
Unused Tickets: Passengers are entitled for Full refund to the original form of payment
(refund fees do not apply).
Partly Used Tickets: The actual paid fare (NUC) and taxes for the used sectors will be
deducted, and the remaining balance will be refunded to the original form of payment.
(Refund fees do not apply).
For group bookings where deposits have been collected but tickets have not yet been issued, the
deposits will either:


Be fully refunded to the original form of payment
Be retained as credit for future travel, valid for one year from the date of issuance.

Dear Travel Partner,

Please find attached revised IRROP policy .

Applicability: Applicable for passengers holding confirmed tickets on all Air India flights operating in & out of Europe / USA / UK,

                             applicable only on 098 documents for all tickets issued till 28th Feb 2026 for travel till 10th Mar 2026

• Extension to the existing IROP policy from current D+6 to D+14.
• Waiver code : INT/03/26/LHI (must be correctly endorsed on the ticket)
• Applicable for all flights operated by Air India in and out of Europe, USA and UK

Please note no fare difference to be collected on tickets re issued on Invol basis for impacted flights.

• International flights: Delay of more than 2 hours or a misconnection. –
• Domestic flights: Delay of more than 1 hour or a misconnection.
• Flight cancellations: Applies to both domestic and international sectors.
• Pax of cancelled BHX DEL flight can travel LHRDEL & vice versa , or BHXATQ pax can travel LGW ATQ .
• Pax of cancelled flights can fly to/from LHR / LGW / BHX to their final destinations.  

Thank you for your continued partnership and support.

Dear Travel Trade Partner,

Due to the current situation which affects the United Arab Emirates, Qatar, Bahrain, Kuwait, Dammam, Riyadh, Oman flights for the individual and group passengers who have bookings on the Turkish Airlines flights from/to the United Arab Emirates, Qatar, Bahrain, Kuwait, Dammam, Riyadh, Oman between 28.02.2026 – 12.3.2026 (including) and ticketed on/before 28.02.2026 will be handled with the following conditions, disregarding the related fare rules.

1) REBOOKING AND REROUTING REQUESTS: REBOOKING AND REROUTING WILL BE MADE WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN, PROVIDED THAT THE TICKETS ARE REVALIDATED UNTIL 10.05.2026 (INCLUDING).
IF REVALIDATION IS MADE FOR TK OPERATING FLIGHTS UNTIL 10.05.2026 (INCLUDING), CHANGES WILL BE MADE WITHOUT ANY CHARGE. IF CHANGES AFFECT PASSENGERS' TRAVEL PLANS, REBOOKING AND REROUTING WILL BE MADE (UP TO THE EFFECTED DURATION WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN.
REBOOKING AND REROUTING IS MADE ACCORDING TO ORIGINAL TICKET FARE RULES ON INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER.

2) REFUND REQUESTS: REFUND REQUESTS WILL BE HANDLED WITH THE FOLLOWING CONDITIONS, DISREGARDING THE RELATED FARE RULES. TICKETS ARE REVALIDATED UNTIL 10.05.2026 (INCLUDING).
A) UNUSED TICKET: REFUND WILL BE MADE WITHOUT ANY CHARGE, PROVIDING THAT TICKETS ARE REFUNDED UNTIL 10.05.2026 (INCLUDING). INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER ARE INCLUDED.
B) USED TICKET: REFUND WILL BE MADE, CONSIDERING IT IS INVOLUNTARY. INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER ARE INCLUDED.

3) EXTENSION OF TICKET VALIDITY: THE VALIDITY OF THE TICKET CAN BE EXTENDED UNTIL 10.05.2026 WITHOUT ANY FARE DIFFERENCE OR PENALTY.

4) THIS TELEX IS VALID FOR NO-SHOW TICKETS.

5) REBOOKING/REROUTING AND REFUND REQUESTS OF GROUP RESERVATIONS FOR WHICH PAYMENT OR GUARANTEE MCO IS RECEIVED WILL BE MADE, DISREGARDING THE PENALTIES OF EXISTING FARE RULES.

6) ALL CHANGES AND REFUNDS CAN BE MADE BY WEB, MOBILE APP, TURKISH AIRLINES SALES OFFICES, SALES AGENTS WHERE THE TICKETS ARE PURCHASED AND CALL CENTER.
THE CHANGES MENTIONED ABOVE WILL BE LIMITTED TO ONLY ONCE AND OTHER ADDITIONAL CHANGES WILL BE HANDLED WITH EXISTING PENALTIES AND FARE DIFFERENCES WITHIN THE FARE RULES.

7) THE RELEVANT PRACTICES WILL ALSO BE VALID FOR ANCILLARY SERVICES

Please visit EGYPTAIR - Important Notice to EGYPTAIR Customers for the latest policy.

Customer Service Notice – 02 March 2026

Royal Brunei Airlines is continually monitoring the ongoing unrest in the Middle East, which has resulted in the closure of airspace in the region. The safety and well-being of our passengers and personnel remain our highest priority.

This notice provides guidelines for passengers holding confirmed reservations on Royal Brunei (BI) flights from/to London Heathrow.

Affected Travel Dates: 28 February 2026 – 9 March 2026
Ticket Issue Date: Tickets issued on or before 28 February 2026

Waiver: One-time use only
Please see below options for affected bookings:

OPTION 1: REBOOK - Revised travel must be completed within 1 month of original departure or within ticket
validity, whichever is earlier. - Date change and service fees are waived. - If the original booking class is unavailable, any available class may be offered. Any
difference in fare, taxes or surcharges will apply. - Passengers may choose to be waitlisted in the original class, subject to seat confirmation.

OPTION 2: REROUTE TO ANY DESTINATION ON THE ROYAL BRUNEI NETWORK - Travel may be rerouted to another RB destination. - Change and service fees are waived. - Any applicable fare differences, taxes or surcharges need to be collected. - Any residual value will be issued as a Travel Voucher.

OPTION 3: REFUND - For wholly unused tickets: full refund of fare paid. - For partially used tickets: full refund of unused portion without refund fee. Refund
calculated based on NUC.

OPTION 4: CONVERT TO TRAVEL VOUCHER - Entire ticket value and ancillaries may be converted to a Travel Voucher. - Voucher valid for 12 months from issuance for RB flights and ancillaries. - Voucher is non-transferable and non-endorsable.

We sincerely regret the inconvenience and disruption caused by the recent developments happening in the region.

Please be advised that the following options will be available to passengers impacted by cancellations for travel on or after 28 February 2026:

• Passengers are entitled for free of charge change without collecting difference in fare.
• Passengers are entitled for free of charge reroute within the same IATA zone.
• Passengers transiting via Amman are entitled for involuntary rerouting with other carriers upon availability (first coupon must be with RJ).
• Passengers are entitled for a non-refundable voucher valid for 1 year.
• In case of refund, ticket rules apply, unless contradicts with the Point of Commencement (POC) country law.
• Change is permitted for travel on/before 15th May, 2026.
• Passengers holding tickets with any Iraq route can request to remove Iraq sectors from their tickets without collecting fees or additional governmental taxes, with no compensation to be offered for the unused sector.

RJ flights will be operating as long as Jordanian airspace remains open. However, we encourage passengers to keep checking their flight status here 

Passengers scheduled to travel between 28th FEB, 2026 and 10th MAR, 2026 who are not affected by a flight cancellation but choose not to travel will be eligible for the following options:

• Passengers are entitled for free of charge change without collecting penalties, difference in fare to be collected if any.
• In case of refund ticket rules apply.
• Change is permitted for travel on/before 15th May, 2026.

We fully understand the concern such disruptions may cause our valued passengers and would like to assure you that Royal Jordanian is making every possible effort to ensure your safety, comfort, and satisfaction at all times.

Dear Agent,

Ticketed Passengers affected by the current Situation in the Middle Eastern Region.

In addition to the below UL Disruption Handling Policy, the following special guidelines applicable to all UL (603) document holders traveling on SriLankan Airlines (UL) operated flights to/from DXB, DOH, KWI, RUH and DMM.

These guidelines apply to tickets issued on or before 28^th February 2026 for travel between 28^th February 2026 to 31^st March 2026.

Rebooking

• Change fee/No-show fee, Tax differences and fare differences shall not apply.
• Re-accommodation must be in the same cabin and to the same destination.
• Tickets should be reissued on an involuntary basis.
• Travel must be completed on or before 10^th April 2026.

Endorsement Requirement:
Tickets reissued under this waiver must be annotated with INVOL in the endorsement field as follows:

• INVOL Cancelled FLT Number/Date

Refund

• Refund penalties are waived for all UL (603) documents. Submit refund requests via GDS/BSP.

Dear Valued agent,

Please see below the MK policy for passengers holding MK/EK tickets using the MRUDXBMRU codeshare flights.

For all MK documents, initially booked for travel up to 27Mar, please refer to below guideline.

Refund

• For tickets which are fully un-utilized, full refund in same form of payment via BSP.
• For partially flown tickets, No Penalty fee, please re-assess the fare to a OW fare, and refund any outstanding amount, if any.

Rebooking/Rerouting

• For fully un-utilized MK/EK ticket, reroute complete itinerary with MK/OAL - change fee waived and do not collect ADC if rebooked in same cabin.
• If PAX wishes to keep on MK/EK and travel in later months, waive change fee and collect ADC only if higher RBD is available.
• For partly utilized MK/EK ticket, reroute unflown sector on MK/OAL - change fee waived and do not collect ADC if rebooked in same cabin.

Endorsement

• Insert “ INVOL GCC CRISIS” in endo box.

Operational up

Dear Partners,

Please find below the operational guidelines for handling Force Majeure cases related to affected routes and flight cancellations.

Updates should be reflected on the trade page link (Trade Portal) showing regular news about the operation of all affected routes and dates.

Currently, the Affected Routes are:

• Ticket Validity

All tickets remain valid for according to Saudia standards. However, an extension to the validity for the affected routes is permitted to the next available flight or 45 days subject to case-by-case assessments.

• Waivers:

The auto-waiver is now applied to the system using standard automated pricing e.g. “FXQ” for Amadeus users.

Exceptionally, the policy allows rerouting to the nearest airport within certain dates/miles. This includes manual reissuance using the waiver code (GULFFLTXLD) in the endorsement box.

Changes

• You may change the travel dates with no extra charges, subject to seat availability, within 14 days of Saudia fully resuming services on the affected routes.
• Changes beyond the 14-day period or further to the routes mentioned are subject to ADC collection with no fees.
• Changes are permitted on SV flights for the same routes or to the nearest airport with the miles/alternative routes mentioned above.
• Changes are restricted to the same cabin, preferably the same or lowest available RBD.
• Changes to OAL are subject to the SV agreements.
• Unprovided ancillaries impacted with the schedule change can be rebooked/refunded.
• The original trip duration of the stay can be preserved and considered upon rebooking.

Flexible Continuation of the Journey

• Avail the travel later option, which keeps the ticket protected as a voucher for a future trip with no fees.

Cancellation & Refund

• If a refund is requested, it should be processed without any cancellation fees.

The above waiver code is auto applied when an automated repricing is processed; and may be used for Manual INVOL Reissue/Refunds.

This waiver code can only be applied for the PNR is operationally affected, specifically when:

• Flight shows UN status (Cancelled) in the PNR, OR
• A schedule change (TK) exceeding 2 hours is reflected.

Standard fare rules apply and this waiver code cannot be applied for such cases:

• the PNR is not operationally affected.

date: Suspension extension and partial resumption of

Dear Product Department,

We continue to closely monitor the evolving situation in the Middle East. Due to ongoing airspace instability and regional uncertainty, we have temporarily reduced our flying programme to parts of the region. Safety remains our absolute priority and we will only operate flights where it is safe to do so.

We are keeping the situation under constant review and remain in close contact with customers to ensure they are supported and aware of their options.

Since the situation began, with your support, we have helped thousands of customers return home, including operating eight relief flights from Muscat in Oman. These relief flights have now paused but will remain under continuous review in line with demand and operational conditions.

Please find our latest policies on our BA Travel Partner Connect site:

Middle East Refunds Policy

DXB/AUH/BAH/AMM & DOH book away policy

TLV Situation Update

Once again, thank you for your patience while we work through this ever-changing situation.

Kind regards,
British Airways