Airline Disruption

Dear valued Partners

We would like to share the latest updates regarding our current flight operations, along with important information to support impacted customers.

Latest updates and important information

The Disruption Handling Policy has been extended to 31 May 2026 for affected itineraries with travel between 28 February and 31 May 2026.

• Rebooking/Rerouting in the same region until the 15th June 2026 in any RBD in the same cabin
• Rebooking/Rerouting in the same region beyond 15th June 2026 in the same RBD and within ticket validity
• Re-protection on OAL for rerouting/rebooking is for affected itineraries (flights must be cancelled, diverted or delayed by more than 1 hour from new scheduled time) within Operational Window of 72 hours to departure and only as a last resort after all other re-accommodation options have been exhausted.
• Re-protection on OAL for rerouting/rebooking can also be offered for sectors where EK is currently NOT OPERATING for travel until 31 May 2026.
• Customers are urged to check their flight status before heading to the airport, even after check-in, to ensure their flight is operating

Refunds

Refunds are permitted on unused flight coupons, with cancellation charges waived for travel between 28 Feb 2026 to 31 May 2026. Refunds submitted via BSP Refund Application are currently being expedited. However, please note duplicate refund applications or Agency Credit Memo (ACM) submissions for the same document will be subject to ADM recovery charges.

Etihad Airways offers the following options for guests impacted by the Middle East situation. This applies to commercial EY tickets (607) issued on/before 28-Feb-2026.

Conditions:

• Flights to/from All Network
• Tickets issued on/before 28-Feb-2026
• Original travel dates: 28-Feb-2026 to 15-Apr-26 (both dates inclusive)

Rebooking:

For cancelled flights:

• Standard schedule change policy applies

For non-cancelled flights - travel on/before 15-Apr-26:

• Rebooking permitted free of charge on lowest available RBD in same cabin and same brand
• Rebooking on or before 15-May-26 on EY ops EY or as per flights details originally booked
• Rerouting permitted free of charge
  • back to the origin from AUH on EY ops EY
  • any airport within the same group on EY ops EY (refer to the Reroute table below)
• Fees and service charges are waived
• Ticket re-issue must be completed on/before 15-Apr-26
• For all other scenarios, fare rules apply

Refund:

For cancelled flights:

• Standard schedule change applies

For non-cancelled flights:

• For travel on/before 15-Apr-26:
  • For Unused tickets & associated EMDs – Refund permitted
  • For Partially used tickets – Permitted on prorate basis
  • Fees and service charges are waived
• For travel on/after 16-Apr-26: Fare rules apply

Due to current force majeure situation, passengers affected during the travel period starting from 28 February 2026 may process a full refund without penalty applying waiver code RY38 for the cancelled flights.

Please insert the above waiver code to avoid ADMs.

FULLY UNUTILIZED TICKETS: Refund permitted including all refundable taxes.

PARTIALLY FLOWN TICKETS:6H Tax and used portion of the fare are non-refundable.

FOR ALL TICKETS: Reissue fee is non-refundable

Passengers with impacted bookings may rebook/reissue on KU to KU FOC on involuntary basis in same class of travel as booked in the original ticket for travel until 31May26.

Flights operating via DMM for the month of April, in the event of a rebooking via DMM (KU operated flights), passengers must be charged the difference in fare/Taxes, fees, charges. Date change penalty is waived.

FOC Rules for rebooking to be applied for travel dates effective 01 May 26 till 31 May 26 as flights till 30 Apr 26 are closed in system. Waiver Code RY38 to be applied.

Dear Travel Trade Partners
Due to the ongoing force majeure circumstances, please find below the updated commercial policy applicable to eligible
bookings.
INVOLUNTARY* changes :
• issued on WY ticket stock (910)
* Flights cancelled / delayed for more than two hours
Refund
Full refund may be processed regardless of fare rules, with all refund penalties waived.
• Refunds should be made to the original form of payment.
• In case of a partial refund request (only one direction of the itinerary to be refunded), refund amount should be calcu
lated on a half round-trip basis.
Date Change
One free additional date change is permitted in the same ticketed RBD as originally booked, and within the validity of the
t
icket. In cases where the original ticketed RBD is not available, the lowest available RBD can be booked within the same
cabin.
• Travel dates should be within 30 days of originally booked dates
• Passenger may rebook unutilized outbound and inbound on the same Ticket within one reissue transaction to match
original length of stay, or in case of non-daily flight operation to extend the original length of stay up to the next day
of operation.
Re-routing
One free change to the point of origin and/or destination is permitted using any routing for which a WY published fare
exists.
• Origin and/or destination may be changed to any point within the same country as originally booked.
• Origin and/or destination may be changed to any point within 500 miles (TPM) as originally booked, regardless of
country.
• Bookings should be made in the same RBD as originally ticketed, and within the validity of the ticket. In cases where
the original ticketed RBD is not available, the lowest available RBD can be booked within the same cabin.
• Travel dates should be within 30 days of originally booked dates.
Examples:
• Original: LHR-MCT-COK may be changed to LHR-MCT-BOM. This is permitted because BOM is in the same country as
COK.
• Original: LHR-MCT-HKT may be changed to LHR-MCT-KUL. This is permitted because KUL is less than 500 TPM from
HKT.
One free change of routing between the same origin and destination as ticketed is permitted using any routing for which a
WY published fare exists.
• Routings, applicable airlines, and RBDs should be exactly as per an existing WY published fare.
• Travel dates should be rebooked with 30 days of originally booked dates.
Examples:
A ticket issued as BOM MCT ZRH on WY may be re-routed as BOM – MCT (WY), MCT – FRA (WY), FRA – ZRH (WY*) or (LH)
Re-protection to OAL
All sectors of an impacted itinerary may be re-protected on to OAL.
• Bookings should be made in the lowest available RBD within the same cabin.
• The following carriers should be used for re-protection, with carriers in group 2 only being used where no acceptable
option exists using carriers in group 1, or with carriers in group 3 only being used where no acceptable option exists
using carriers in group 2 etc.
Group 1
Group 2 (oneworld carriers)
Group 3
Any WY* (WY marketed) flight
AS AA BA CX FJ AY IB JL MH QF QR AT RJ UL
OS LH LX EN KL AF DL UA AC TG OD LO GA CI
Group 4
Group 5
All other carriers not listed in groups 2, 3 or 5
EY TK EK
Ancillary Refund/
Change
Any ancillary products purchased as part of a booking may be refunded or changed in accordance with this procedure
No-show fee waiver No-show fees may be waived
The following VOLUNTARY** Rebook policy outlined applies for tickets:
• issued on WY ticket stock (910) on / before 28 February 2026—For travel period between 1 April and 7 April 2026***
** Flights not cancelled yet
*** Departure flights originating on/after 1April and on/before 7 April 2026, return flights can be later if issued on the same ticket.
For travel originating UK, EU/EEA and Switzerland to (not via) Oman and GCC (excluding JED/MED/TIF )
Date Changes
• One Free date change allowed should be made in the same RBD as originally ticketed, original duration of stay may be preserved.
In cases where the original ticketed RBD is not available, difference in fare, carrier imposed surcharges and taxes should be col
lected.
• Travel should be completed by 31 December 2026 or within ticket validity, whichever is earlier.
Change of Destination (Rerouting)
• The full value of the existing ticket may be applied towards the purchase of any WY fare of the same or higher value. Change Fees
waived. Refund of residual value is not allowed.
• Travel should be completed by 31 December 2026.
No-show fees may be waived if the booking is cancelled more than 3 hours prior to departure.
Reissue must be completed by 31 May 2026.
Refund
• As per ticketed fare rules/conditions for Seat Only bookings.
• Full Refund is allowed only for tickets issued as part of a ‘Package Travel’.
All changes and refunds should be made in accordance with ticketed fare rules/conditions for tickets issued on WY ticket stock
(910) on / after 1 March 2026.
For travel from/to the Rest of the Network
All changes and refunds should be made in accordance with ticketed fare rules/conditions.
Groups
• Same rules as above apply for date change and refund.

Subject: Revised GF ticketing procedures for passengers impacted by the closure of Bahrain airspace.
This bulletin cancels and supersedes Tariff Bulletin No.1248 in its entirety
The following procedures shall apply to GF passengers impacted by the closure of Bahrain airspace:
1. REBOOKING POLICY: For tickets with travel between 28 February 2026 and 15 April 2026.
Passengers are permitted to rebook their itineraries with: ----
Rebooking must be completed, and the revised journey must commence on or before 30 June 2026.
All change penalties and service fees waived
No collection of fare difference.
Rebooking is permitted in the lowest available booking class within the same cabin of service.
Passengers may also retain their ticket without confirming a new travel date immediately. Existing bookings
will be cancelled; however, the ticket value will remain unchanged and may be used for travel up to and
including 31 December 2026, subject to an extended ticket validity of up to 18 months from the
original ticket issuance date, irrespective of original ticket validity. Applicable fare and tax
differences apply; rebooking fees will be waived.
In the event of flight cancellation, passengers are eligible for rebooking free of charge, regardless of
ticket issuance & travel date of the cancelled flight, and the new travel date must be on or before 30
June 26.
2. REROUTING PROVISIONS: For tickets with travel between 28 February 2026 and 15 April 2026, or
in the event of flight cancellation and irrespective of the ticket issuance date.
Passengers travelling to/from BAH or DMM may be rerouted on Gulf Air-operated flights via DMM, while
maintaining the same origin and destination.
Rebooking to/from BAH is permitted for passengers originally ticketed via BAH and subsequently rerouted to DMM
Changes to origin or destination are not permitted, except as outlined below: ----
Far East destinations may be rerouted to: BKK (Bangkok) or MNL (Manila)
European destinations may be rerouted to: CDG (Paris), FRA (Frankfurt), or LON (London)
India destinations may be rerouted to: BOM (Mumbai), MAA (Chennai), TRV (Thiruvananthapuram)
Pakistan destinations may be rerouted to: LH

Dear Travel Partner,

Please find attached revised IRROP policy .

Applicability: Applicable for passengers holding confirmed tickets on all Air India flights operating in & out of Europe / USA / UK,

                             applicable only on 098 documents for all tickets issued till 28th Feb 2026 for travel till 10th Mar 2026

• Extension to the existing IROP policy from current D+6 to D+14.
• Waiver code : INT/03/26/LHI (must be correctly endorsed on the ticket)
• Applicable for all flights operated by Air India in and out of Europe, USA and UK

Please note no fare difference to be collected on tickets re issued on Invol basis for impacted flights.

• International flights: Delay of more than 2 hours or a misconnection. –
• Domestic flights: Delay of more than 1 hour or a misconnection.
• Flight cancellations: Applies to both domestic and international sectors.
• Pax of cancelled BHX DEL flight can travel LHRDEL & vice versa , or BHXATQ pax can travel LGW ATQ .
• Pax of cancelled flights can fly to/from LHR / LGW / BHX to their final destinations.  

Thank you for your continued partnership and support.

to the extraordinary circumstances affecting the region, existing tickets for passengers containing Turkish Airlines flights arriving/departing Iran, Iraq, Syria, Jordan and Lebanon between 28FEB2026‑31MAY2026 (incl.), which have been issued on/before 28FEB2026 and are not covered by the standard involuntary rules, will be handled according to the following conditions, disregarding the related fare rules:

1) Rebooking and Rerouting Requests
Rebooking and rerouting will be made without any charge for different booking classes provided that the tickets are exchanged/reissued by 10JUL2026 (incl.) and that the new destination is in the same IATA sub‑region and same cabin.

If the exchange/reissue is made for TK‑operated flights operating until 10JUL2026 (incl.) changes will be made without any charge. If the changes affect the passengers’ travel plans, rebooking and rerouting can be made up to the affected duration without any charge for different booking classes provided that the new destination is in the same IATA sub‑region and same cabin.

For TK stock (235) tickets which include interline flights (Codeshare or SPA), rerouting and rebooking will be made according to original ticket fare rules.

2) Refund Requests
Refund requests for Turkish Airlines flights, including individual and group passengers, will be handled with the following conditions, disregarding the related fare rules provided that the tickets are refunded by 10JUL2026 (incl.).

1. A) UNUSED TICKET : Refund can be made without any penalty provided that tickets are refunded by 10JUL2026 (incl.).
   Interline flights where TK is the Marketing Carrier are also included.
2. B) USED TICKET : Refund can be made as involuntary.
   Interline flights where TK is the Marketing Carrier are included.
   The Distribution Cost Recovery Charge (DCRC) collected under tax code YQ is non‑refundable for partially used tickets even if the refund is involuntary.

3) Extension of Validity
The validity of the ticket can be extended until 10JUL2026 without any fare difference or penalty.

4) No Show
This memo is valid for no show tickets provided that the ticketing and flight dates are compatible with this publication.

Please visit EGYPTAIR - Important Notice to EGYPTAIR Customers for the latest policy.

Customer Service Notice – 02 March 2026

Royal Brunei Airlines is continually monitoring the ongoing unrest in the Middle East, which has resulted in the closure of airspace in the region. The safety and well-being of our passengers and personnel remain our highest priority.

This notice provides guidelines for passengers holding confirmed reservations on Royal Brunei (BI) flights from/to London Heathrow.

Affected Travel Dates: 28 February 2026 – 9 March 2026
Ticket Issue Date: Tickets issued on or before 28 February 2026

Waiver: One-time use only
Please see below options for affected bookings:

OPTION 1: REBOOK - Revised travel must be completed within 1 month of original departure or within ticket
validity, whichever is earlier. - Date change and service fees are waived. - If the original booking class is unavailable, any available class may be offered. Any
difference in fare, taxes or surcharges will apply. - Passengers may choose to be waitlisted in the original class, subject to seat confirmation.

OPTION 2: REROUTE TO ANY DESTINATION ON THE ROYAL BRUNEI NETWORK - Travel may be rerouted to another RB destination. - Change and service fees are waived. - Any applicable fare differences, taxes or surcharges need to be collected. - Any residual value will be issued as a Travel Voucher.

OPTION 3: REFUND - For wholly unused tickets: full refund of fare paid. - For partially used tickets: full refund of unused portion without refund fee. Refund
calculated based on NUC.

OPTION 4: CONVERT TO TRAVEL VOUCHER - Entire ticket value and ancillaries may be converted to a Travel Voucher. - Voucher valid for 12 months from issuance for RB flights and ancillaries. - Voucher is non-transferable and non-endorsable.

Dear Trade Partners

The following options will be provided to RJ passengers affected by flight cancelations traveling on/after 28^th.Feb. 2026;

• Passengers are entitled for free of charge change without collecting difference in fare for travel valid on/before 20^th May 2026.
• Passengers are entitled for free of charge change with collecting difference in fare for travel valid on/before 15^th Dec.2026 .
• Passengers are entitled for free of charge reroute within the same IATA zone for travel valid on/before 20^th May 2026.
• Passengers transiting via Amman are entitled for involuntary rerouting with other carriers upon availability (first coupon must be with RJ).
• Passengers are entitled for a non-refundable voucher valid for 1 year.
• In case of refund, ticket rules apply, unless contradicts with the POC country law.
• Passengers traveling to Syria or Iraq affected by flight cancellations can be involuntarily rebooked on the bus service.
• Passengers traveling to Iraq, Syria, or Lebanon can request to remove those segments without additional fees and government taxes , this is applicable on tickets issued on/before 01^st.Mar 2026. Otherwise, difference in fare and government taxes to be collected.

RJ operations will proceed normally as long as Jordanian airspace remains open. However, passengers scheduled to travel between 28^th Feb 2026 and 15^th APR 2026 who are not affected by a flight cancellation but choose not to travel will be eligible for the following options:

• Passengers are entitled for free of charge change with collecting difference in fare for travel valid on/before 15^th Dec.2026 .
• In case of refund ticket rules apply .

Dear Agent,

Ticketed Passengers affected by the current Situation in the Middle Eastern Region.

In addition to the below UL Disruption Handling Policy, the following special guidelines applicable to all UL (603) document holders traveling on SriLankan Airlines (UL) operated flights to/from DXB, DOH, KWI, RUH and DMM.

These guidelines apply to tickets issued on or before 28^th February 2026 for travel between 28^th February 2026 to 31^st March 2026.

Rebooking

• Change fee/No-show fee, Tax differences and fare differences shall not apply.
• Re-accommodation must be in the same cabin and to the same destination.
• Tickets should be reissued on an involuntary basis.
• Travel must be completed on or before 10^th April 2026.

Endorsement Requirement:
Tickets reissued under this waiver must be annotated with INVOL in the endorsement field as follows:

• INVOL Cancelled FLT Number/Date

Refund

• Refund penalties are waived for all UL (603) documents. Submit refund requests via GDS/BSP.

Dear Valued agent,

Please see below the MK policy for passengers holding MK/EK tickets using the MRUDXBMRU codeshare flights.

For all MK documents, initially booked for travel up to 27Mar, please refer to below guideline.

Refund

• For tickets which are fully un-utilized, full refund in same form of payment via BSP.
• For partially flown tickets, No Penalty fee, please re-assess the fare to a OW fare, and refund any outstanding amount, if any.

Rebooking/Rerouting

• For fully un-utilized MK/EK ticket, reroute complete itinerary with MK/OAL - change fee waived and do not collect ADC if rebooked in same cabin.
• If PAX wishes to keep on MK/EK and travel in later months, waive change fee and collect ADC only if higher RBD is available.
• For partly utilized MK/EK ticket, reroute unflown sector on MK/OAL - change fee waived and do not collect ADC if rebooked in same cabin.

Endorsement

• Insert “ INVOL GCC CRISIS” in endo box.

Operational up

Dear Partners,

Please find below the operational guidelines for handling Force Majeure cases related to affected routes and flight cancellations.

Updates should be reflected on the trade page link (Trade Portal) showing regular news about the operation of all affected routes and dates.

Currently, the Affected Routes are:

• Ticket Validity

All tickets remain valid for according to Saudia standards. However, an extension to the validity for the affected routes is permitted to the next available flight or 45 days subject to case-by-case assessments.

• Waivers:

The auto-waiver is now applied to the system using standard automated pricing e.g. “FXQ” for Amadeus users.

Exceptionally, the policy allows rerouting to the nearest airport within certain dates/miles. This includes manual reissuance using the waiver code (GULFFLTXLD) in the endorsement box.

Changes

• You may change the travel dates with no extra charges, subject to seat availability, within 14 days of Saudia fully resuming services on the affected routes.
• Changes beyond the 14-day period or further to the routes mentioned are subject to ADC collection with no fees.
• Changes are permitted on SV flights for the same routes or to the nearest airport with the miles/alternative routes mentioned above.
• Changes are restricted to the same cabin, preferably the same or lowest available RBD.
• Changes to OAL are subject to the SV agreements.
• Unprovided ancillaries impacted with the schedule change can be rebooked/refunded.
• The original trip duration of the stay can be preserved and considered upon rebooking.

Flexible Continuation of the Journey

• Avail the travel later option, which keeps the ticket protected as a voucher for a future trip with no fees.

Cancellation & Refund

• If a refund is requested, it should be processed without any cancellation fees.

The above waiver code is auto applied when an automated repricing is processed; and may be used for Manual INVOL Reissue/Refunds.

This waiver code can only be applied for the PNR is operationally affected, specifically when:

• Flight shows UN status (Cancelled) in the PNR, OR
• A schedule change (TK) exceeding 2 hours is reflected.

Standard fare rules apply and this waiver code cannot be applied for such cases:

• the PNR is not operationally affected.

date: Suspension extension and partial resumption of

Dear Product Department,

Due to the ongoing situation in the Middle East, we have made further changes to our flying schedule to provide greater clarity for our customers.

We have extended the temporary reduction in our flying schedule in the region.

We are reducing our Dubai, Doha and Tel Aviv flights to one daily flight each, which are scheduled to resume on 01 July. Our service to Riyadh is scheduled to resume from mid-May. While our flights to Bahrain and Amman are paused until the end of the summer season and scheduled to resume on 25 October. Following a review of our flying programme, we have taken the difficult decision to permanently suspend services to Jeddah from the 24 April.

We’re keeping the situation under constant review and are directly in touch with affected customers to offer them a range of options.

Since the disruption began, with thanks to you, we’ve helped thousands of customers return home, operated relief flights, and added additional capacity on key long‑haul routes. Building on this, from June to October 2026 we are adding capacity across key long‑haul routes through larger aircraft and additional frequencies. This includes more seats on Delhi and Hyderabad, extra daily services to Bangalore, Nairobi* and Mumbai, and increased frequencies to Delhi during peak summer.
*Subject to government approval.

We will continue to assess and introduce further flying where possible.

Safety remains our absolute priority, and we will only operate flights where it is safe to do so.

Please find our latest policy on our BA Travel Partner Connect site:
DXB/AUH/BAH/AMM/DOH/TLV/ RUH & JED cancelled services

Once again, thank you for your patience while we work through this ever-changing situation.

Kind regards,
British Airways