Airline Disruption

Dear Valued Partner,

Emirates continues to operate a limited flight schedule between 5 March and 7 March 2026.

Important Passenger Acceptance Updates

• The previous 6-hour connection requirement has been removed. Customers no longer need to meet this rule to be accepted for travel.
• STPC eligibility criteria has been reinstated.
• Check in Online has been reinstated.
• All customers may travel to the UAE, provided they meet the standard UAE entry requirements.

The Disruption Handling Policy allows free re-booking and re-routing options for passengers traveling up to 31 March, who may rebook their travel anytime up to 30 April to destinations within the same region and in any RBD within the same compartment.

Refund is applicable on unused flight coupons and cancellation charges are waived for tickets issued for travel up to 31 March 2026.

Please click here for latest policy

The limited flights network operated are available for sales on Emirates Gateway and GDS.

The latest flight updates will be published on our website.

Please ask customers not to come to the airport unless they have been notified directly by Emirates or hold a confirmed booking for these flights. Customers are advised to check flight status, review the latest operational updates on emirates.com, and check their email for any notifications about changes or cancellations to their flights before travelling to the airport.

Emirates continues to monitor the situation, and we will develop our operational schedule accordingly.

We would like to thank you as our partner and our customers for their understanding and patience. The safety and security of our passengers and crew remain our highest priority.

Regards,

The Emirates Team

Etihad Airways will resume a limited commercial flight schedule from 6 March 2026, operating between Abu Dhabi and a number of key destinations*.

Guests with previous bookings will be accommodated on these flights as soon as possible. Tickets are also available for sale on etihad.com. 

Passengers and members of the public should not travel to the airport unless they have been contacted directly by Etihad or hold a confirmed booking on one of these new flights.

The decision has been taken in coordination with relevant authorities following extensive safety and security assessments. Etihad continues to monitor the situation closely and will only operate flights once all safety criteria are met.

The most up-to-date information is available at etihad.com.

The following destinations are scheduled to operate to and from Abu Dhabi between 6 March and 19 March:

Ahmedabad, Addis Ababa, Amsterdam, Athens, Atlanta, Bangkok, Barcelona, Beijing, Bengaluru, Boston, Brussels, Cairo, Casablanca, Chiang Mai, Chicago, Colombo, Copenhagen, Delhi, Denpasar (Bali), Dublin, Düsseldorf, Frankfurt, Geneva, Hanoi, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Karachi, Kochi, Kolkata, Kozhikode, Krabi, Kuala Lumpur, Lahore, London (Heathrow), Madrid, Malé, Manchester, Manila, Medina, Melbourne, Milan (Malpensa), Moscow (Sheremetyevo), Mumbai, Munich, Muscat, Nairobi, New York (JFK), Paris, Phnom Penh, Phuket, Prague, Riyadh, Rome, Seoul (Incheon), Seychelles, Singapore, St Petersburg, Sydney, Taipei, Tel Aviv, Thiruvananthapuram, Tokyo, Toronto, Vienna, Warsaw, Washington and Zurich.

Changes will be made to existing bookings to accommodate guests on these newly introduced flights. Travel partners are requested to service all affected bookings within 24 hours and to proactively inform customers of any updates to their itineraries.

The situation remains dynamic, and schedules may change at short notice. We encourage you to ensure that guests’ contact details are accurately entered in their PNRs, in line with IATA Resolution 830d, for a timely communication of operational changes.

The expected changes will result in a high volume of transactions through our GDS channels. To maintain close oversight of each case, the Automated Refund function has been temporarily suspended across all GDS. Refunds are still available for eligible tickets. Requests can simply be submitted via "Refunds Applications" through the BSP link, please note that delays will occur.

For the latest information and any updates check Etihad Hub.

Kind regards,
Etihad

Further to our circular dated 03 March 2026,please be advised that passengers affected and holding tickets with a travel period up to 12 March 2026 are permitted to process a full refund without penalty.

Please visit Kuwait Airways - Official Site for the latest updates.

WY Operational Update

• Flights to/from Asia, the Indian Sub-Continent (India, Bangladesh & Pakistan) and Europe (except Russia) continue to
operate as scheduled.
• Flights within the GCC (except for RUH, JED, MED & TIF) , AMM & BGW-CPH remain suspended due airspace closure.
INVOLUNTARY changes :

Refund
Full refund may be processed regardless of fare rules, with all refund penalties waived.
• Refunds should be made to the original form of payment.
• In case of a partial refund request (only one direction of the itinerary to be refunded), refund amount should be calculat
ed on a half round-trip basis.

Date Change
One free additional date change is permitted in the same ticketed RBD as originally booked, and within the validity of the
ticket. In cases where the original ticketed RBD is not available, the lowest available RBD can be booked within the same cab
in.
• Travel dates should be within 30 days of originally booked dates
• Passenger may rebook unutilized outbound and inbound on the same Ticket within one reissue transaction to match
original length of stay, or in case of non-daily flight operation to extend the original length of stay up to the next day of

Re-routing
One free change to the point of origin and/or destination is permitted using any routing for which a WY published fare exists.
• Origin and/or destination may be changed to any point within the same country as originally booked.
• Origin and/or destination may be changed to any point within 500 miles (TPM) as originally booked, regardless of coun
try.
• Bookings should be made in the same RBD as originally ticketed, and within the validity of the ticket. In cases where the
original ticketed RBD is not available, the lowest available RBD can be booked within the same cabin.
• Travel dates should be within 30 days of originally booked dates.

The following VOLUNTARY** REBOOK/REFUND options apply for guests ticketed for travel through 08 March:

** = flights not cancelled yet

Date Changes
• Free date changes for departure until 29 March, original duration of stay may be preserved.
• Rebooking permitted in the ticketed or lowest available RBD in the same cabin.
• Change Fees waived.
• Add Endorsement, MAR26-1

Rerouting
• The existing value of unused coupons may be used towards the purchase of a new ticket to any destination worldwide.
• Change Fees waived.
• Reissue must be completed by 29 March.
• Add Endorsement, MAR26-1

Refund
• Full refunds permissible and can be processed via GDS.
• In case of partially unused tickets, please submit request via BSP Link.
• Add Endorsement, MAR26-1.

The following procedures shall apply to GF passengers holding tickets issued on or before
28 February 2026 and scheduled to depart between 28 February and 21 March 2026:

Rebooking Policy:
Passengers may rebook their journey to an alternative travel date with all penalties and
service charges waived. Any difference in fare will not apply.
Rebooking and the new departure must take place no later than 15 May 2026. Rebooking is
permitted in the lowest available booking class within the same cabin.

Group PNRs
For group bookings where deposits have been collected but tickets have not yet been issued,
the deposits will either:
Refund Policy:
Be fully refunded to the original form of payment
Be retained as credit for future travel, valid for one year from the date of issuance.

Unused Tickets: Passengers are entitled for Full refund to the original form of payment
(refund fees do not apply).

Partly Used Tickets: The actual paid fare (NUC) and taxes for the used sectors will be
deducted, and the remaining balance will be refunded to the original form of payment. (Refund
fees do not apply).

Dear Travel Partner,

Please find attached revised IRROP policy .

Applicability: Applicable for passengers holding confirmed tickets on all Air India flights operating in & out of Europe / USA / UK,

                             applicable only on 098 documents for all tickets issued till 28th Feb 2026 for travel till 10th Mar 2026

• Extension to the existing IROP policy from current D+6 to D+14.
• Waiver code : INT/03/26/LHI (must be correctly endorsed on the ticket)
• Applicable for all flights operated by Air India in and out of Europe, USA and UK

Please note no fare difference to be collected on tickets re issued on Invol basis for impacted flights.

• International flights: Delay of more than 2 hours or a misconnection. –
• Domestic flights: Delay of more than 1 hour or a misconnection.
• Flight cancellations: Applies to both domestic and international sectors.
• Pax of cancelled BHX DEL flight can travel LHRDEL & vice versa , or BHXATQ pax can travel LGW ATQ .
• Pax of cancelled flights can fly to/from LHR / LGW / BHX to their final destinations.  

Thank you for your continued partnership and support.

Dear Travel Trade Partner,

Due to the current situation which affects the United Arab Emirates, Qatar, Bahrain, Kuwait, Dammam, Riyadh, Oman flights for the individual and group passengers who have bookings on the Turkish Airlines flights from/to the United Arab Emirates, Qatar, Bahrain, Kuwait, Dammam, Riyadh, Oman between 28.02.2026 – 12.3.2026 (including) and ticketed on/before 28.02.2026 will be handled with the following conditions, disregarding the related fare rules.

1) REBOOKING AND REROUTING REQUESTS: REBOOKING AND REROUTING WILL BE MADE WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN, PROVIDED THAT THE TICKETS ARE REVALIDATED UNTIL 10.05.2026 (INCLUDING).
IF REVALIDATION IS MADE FOR TK OPERATING FLIGHTS UNTIL 10.05.2026 (INCLUDING), CHANGES WILL BE MADE WITHOUT ANY CHARGE. IF CHANGES AFFECT PASSENGERS' TRAVEL PLANS, REBOOKING AND REROUTING WILL BE MADE (UP TO THE EFFECTED DURATION WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN.
REBOOKING AND REROUTING IS MADE ACCORDING TO ORIGINAL TICKET FARE RULES ON INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER.

2) REFUND REQUESTS: REFUND REQUESTS WILL BE HANDLED WITH THE FOLLOWING CONDITIONS, DISREGARDING THE RELATED FARE RULES. TICKETS ARE REVALIDATED UNTIL 10.05.2026 (INCLUDING).
A) UNUSED TICKET: REFUND WILL BE MADE WITHOUT ANY CHARGE, PROVIDING THAT TICKETS ARE REFUNDED UNTIL 10.05.2026 (INCLUDING). INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER ARE INCLUDED.
B) USED TICKET: REFUND WILL BE MADE, CONSIDERING IT IS INVOLUNTARY. INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER ARE INCLUDED.

3) EXTENSION OF TICKET VALIDITY: THE VALIDITY OF THE TICKET CAN BE EXTENDED UNTIL 10.05.2026 WITHOUT ANY FARE DIFFERENCE OR PENALTY.

4) THIS TELEX IS VALID FOR NO-SHOW TICKETS.

5) REBOOKING/REROUTING AND REFUND REQUESTS OF GROUP RESERVATIONS FOR WHICH PAYMENT OR GUARANTEE MCO IS RECEIVED WILL BE MADE, DISREGARDING THE PENALTIES OF EXISTING FARE RULES.

6) ALL CHANGES AND REFUNDS CAN BE MADE BY WEB, MOBILE APP, TURKISH AIRLINES SALES OFFICES, SALES AGENTS WHERE THE TICKETS ARE PURCHASED AND CALL CENTER.
THE CHANGES MENTIONED ABOVE WILL BE LIMITTED TO ONLY ONCE AND OTHER ADDITIONAL CHANGES WILL BE HANDLED WITH EXISTING PENALTIES AND FARE DIFFERENCES WITHIN THE FARE RULES.

7) THE RELEVANT PRACTICES WILL ALSO BE VALID FOR ANCILLARY SERVICES

Please visit EGYPTAIR - Important Notice to EGYPTAIR Customers for the latest policy.

Customer Service Notice – 02 March 2026

Royal Brunei Airlines is continually monitoring the ongoing unrest in the Middle East, which has resulted in the closure of airspace in the region. The safety and well-being of our passengers and personnel remain our highest priority.

This notice provides guidelines for passengers holding confirmed reservations on Royal Brunei (BI) flights from/to London Heathrow.

Affected Travel Dates: 28 February 2026 – 9 March 2026
Ticket Issue Date: Tickets issued on or before 28 February 2026

Waiver: One-time use only
Please see below options for affected bookings:

OPTION 1: REBOOK - Revised travel must be completed within 1 month of original departure or within ticket
validity, whichever is earlier. - Date change and service fees are waived. - If the original booking class is unavailable, any available class may be offered. Any
difference in fare, taxes or surcharges will apply. - Passengers may choose to be waitlisted in the original class, subject to seat confirmation.

OPTION 2: REROUTE TO ANY DESTINATION ON THE ROYAL BRUNEI NETWORK - Travel may be rerouted to another RB destination. - Change and service fees are waived. - Any applicable fare differences, taxes or surcharges need to be collected. - Any residual value will be issued as a Travel Voucher.

OPTION 3: REFUND - For wholly unused tickets: full refund of fare paid. - For partially used tickets: full refund of unused portion without refund fee. Refund
calculated based on NUC.

OPTION 4: CONVERT TO TRAVEL VOUCHER - Entire ticket value and ancillaries may be converted to a Travel Voucher. - Voucher valid for 12 months from issuance for RB flights and ancillaries. - Voucher is non-transferable and non-endorsable.

We sincerely regret the inconvenience and disruption caused by the recent developments happening in the region.

Please be advised that the following options will be available to passengers impacted by cancellations for travel on or after 28 February 2026:

• Passengers are entitled for free of charge change without collecting difference in fare.
• Passengers are entitled for free of charge reroute within the same IATA zone.
• Passengers transiting via Amman are entitled for involuntary rerouting with other carriers upon availability (first coupon must be with RJ).
• Passengers are entitled for a non-refundable voucher valid for 1 year.
• In case of refund, ticket rules apply, unless contradicts with the Point of Commencement (POC) country law.
• Change is permitted for travel on/before 15th May, 2026.
• Passengers holding tickets with any Iraq route can request to remove Iraq sectors from their tickets without collecting fees or additional governmental taxes, with no compensation to be offered for the unused sector.

RJ flights will be operating as long as Jordanian airspace remains open. However, we encourage passengers to keep checking their flight status here 

Passengers scheduled to travel between 28th FEB, 2026 and 10th MAR, 2026 who are not affected by a flight cancellation but choose not to travel will be eligible for the following options:

• Passengers are entitled for free of charge change without collecting penalties, difference in fare to be collected if any.
• In case of refund ticket rules apply.
• Change is permitted for travel on/before 15th May, 2026.

We fully understand the concern such disruptions may cause our valued passengers and would like to assure you that Royal Jordanian is making every possible effort to ensure your safety, comfort, and satisfaction at all times.

Dear Agent,

Disruption Handling Policy Due to Middle East Airspace Closure (Cancelled Flights Only)

Please find below Srilankan Airlines policy for ticketed bookings affected by the Middle East airspace closure.

The policy applicable for tickets issued on Srilankan Airlines (UL)  document (603) for travel on UL operated flights to and from Sri Lanka.

This policy applies to tickets issued on or before 28 February 2026.

Rebooking Policy

UL-Only Itineraries

• Changes are permitted within +/-15 days from the flight commencement date.
• Re-accommodation must be in the same cabin and to the same destination.
• Fare and tax differences will be waived.
• Penalty fees will not apply.
• Tickets may be reissued on an involuntary (INVOL) basis within 15 days of the flight commencement date.

Endorsement Requirement:
Tickets reissued under this waiver must be annotated with INVOL in the endorsement field as follows:

• INVOL Cancelled FLT Number/Date

Transit Passengers from UL Online Destinations

For disrupted passengers holding UL tickets who are travelling from UL online destinations and are currently at transit points due to recent Middle East flight cancellations, the following will apply when rerouting to the original UL destination:

• Return Ticket :
  Reissue the same ticket on an involuntary basis on the next immediate available flight.
• One-Way (OW) Ticket Holders:
  Use the onward coupon and reissue to the original destination on an involuntary basis.

Refund Policy

• Refund penalties are waived for all UL (603) documents. Submit refund requests via GDS/BSP.

Endorsement Requirement:
Refunds processed under this waiver must be annotated as follows:

• INVOL Cancelled FLT Number/Date

Dear Valued agent,

Please see below the MK policy for passengers holding MK/EK tickets using the MRUDXBMRU codeshare flights.

For all MK documents, initially booked for travel up to 27Mar, please refer to below guideline.

Refund

• For tickets which are fully un-utilized, full refund in same form of payment via BSP.
• For partially flown tickets, No Penalty fee, please re-assess the fare to a OW fare, and refund any outstanding amount, if any.

Rebooking/Rerouting

• For fully un-utilized MK/EK ticket, reroute complete itinerary with MK/OAL - change fee waived and do not collect ADC if rebooked in same cabin.
• If PAX wishes to keep on MK/EK and travel in later months, waive change fee and collect ADC only if higher RBD is available.
• For partly utilized MK/EK ticket, reroute unflown sector on MK/OAL - change fee waived and do not collect ADC if rebooked in same cabin.

Endorsement

• Insert “ INVOL GCC CRISIS” in endo box.

Due to the evolving situation in the region and airspace closures, flights to and from Amman, Kuwait, Dubai, Abu Dhabi, Doha, Bahrain, and Peshawar have been cancelled. These cancellations are effective until 06 March at 23:59 GMT.

Your safety remains our highest priority. Saudia is closely monitoring developments to ensure safe and reliable travel.

Guest advisory

• Please do not proceed to the airport unless you have been contacted directly by Saudia, or if you have a confirmed booking on these flights.
• Please check your flight status before heading to the airport.
• For the latest news and real-time travel updates, follow Saudia on our official social media channels or this page at saudia.com.

Guests with affected bookings may choose from the following flexible options:

• Free date change: You may change your travel dates with no extra charges, subject to seat availability, within 14 days of Saudia resuming services on the affected routes.
• Flexible continuation of your journey: If your journey includes a connection through Jeddah or Riyadh and onward travel is temporarily unavailable, subject to availability, you may choose to:
  • Resume your journey once services reopen.
  • Be reaccommodated on an alternative Saudia routing or nearest airport.
  • Choose the "Travel later" option, which keeps your ticket protected for a future trip with no fees.
• Cancellation and refund: If you decide not to travel, you may request a refund, and we will process it without any cancellation fees. You may submit your request by contacting us.
• Assistance and support: Our staff have extended support hours at our call centers and sales offices to assist you. If your ticket was purchased through a travel agent or third-party website, please reach out to them for assistance with all after-sales services.

Dear Agent,

We remain unable to operate flights from Abu Dhabi, Amman, Bahrain, Doha, Dubai and Tel Aviv. 

We have scheduled further flights from Oman (Muscat) to London Heathrow departing at 02:30 local time on 9, 10, 11 and 12 March.

If your customers wish to travel on one of these flights, please contact us via our dedicated phone line on +44 203 467 3854 - where we are available to support indirect customers and agents in booking on to these flights.

Our teams will also be getting in touch with BA customers directly via email.

We are constantly reviewing the situation and will continue to do everything we can to support our customers and colleagues in the region and remain in regular contact with them. 

Please advise your customers to continue to follow the latest safety advice from local authorities and the UK Foreign Office. 

Please find our latest policies on our BA Travel Partner Connect site:

Middle East Refunds Policy

DXB/AUH/BAH/AMM & DOH book away policy

TLV Situation Update

Once again, thank you for your patience while we work through this ever-changing situation.

Kind regards,
British Airways